After further investigation, the Clerk and Recorder’s office was able to determine why 61,000 ballots were delayed to voters. Here’s the outline of what happened:
- On Monday, Oct. 15, our print vendor, K&H Printers, through their shipping vendor XPO Logistics, delivered Adams County ballots to the USPS General Mail Facility (GMF) in four truckloads.
- When the truck arrived at the General Mail Facility, the driver marked the trailer as delivered and K&H was then notified it was delivered, as is normal procedure. This truck was then refused at the dock and the ballots it carried did not enter the mail stream. When it was refused, that information was not updated in the system by XPO Logistics.
- During this week, the Elections Team monitored ballots going out each day using our ballot-tracking technology and had every indication all ballots were at the GMF and were in the process of being delivered to voters.
- On Monday, Oct. 22, we sent the communication to voters letting them know that there were still 65,000 ballots at the GMF, and they would be going out soon—4,000 of those ballots did go out that day. Throughout the afternoon, we heard from an increasing number of voters who hadn’t received their ballots and began working with the USPS General Mail Facility to learn when these ballots would be delivered.
- On Tuesday, Oct. 23, it became apparent that the USPS did not have the 61,000 ballots in their possession, and we immediately began working with our print vendor to locate them.
- Through GPS technology, K&H confirmed that the missing truck was in the secured shipping yard of XPO Logistics, and we promptly made arrangements to have it delivered to the GMF.
- At 4 p.m., Clerk Martin, along with USPS leadership and the Secretary of State’s office, witnessed the truck arriving at the GMF still locked and secured with ballots—still in their original packaging—being unloaded from the truck and USPS began processing them that evening.
- The Executive Vice President of K&H Printer flew to Denver on Tuesday evening, Oct. 23, to work with Clerk Martin’s office and the Secretary of State’s office to determine what caused the delay. Their documentation showed that all four trucks arrived—along with 14 other trucks with ballots bound to Colorado voters—and this particular truck with Adams County ballots was refused. USPS cited insufficient paperwork; however, this same paperwork was accepted without issue when the truck returned on Tuesday, Oct. 23. You can read K&H’s full statement regarding these events on our website.
- On Thursday, Oct. 25, the Secretary of State’s office began working with USPS leadership to improve their processes to ensure this does not happen again. You can read their letter to Gregory Graves, USPS Vice President, Area Operations – Western Area, on our website.
“I’ve already started working the Secretary of State’s office, USPS, and K&H Printers to identify process improvements,” says Martin. “Being a mail ballot state, it’s imperative that we have good communication and trusting relationships with our partners moving forward.”